Human Centric Thinking in HR

Author(s) : T. Janardan
ISSN : 0974 - 497
Year : February 2019 | Volume : 13 | Issue : 1/4

Abstract: Human resources as a function has evolved from support function to strategy function. Courtesy the Fayols, Hertzbergs, Maslows of the learned world, the intrinsic value of this tacit function has been realized and realized for good off late. Now the time has come to elevate the standards and take it to next level where the value this function can bring is quantifiable, visible and above all desirable.

To attain this state it is imperative that modern days HR dymistify the conundrums of contemporary challenges and propose the solutions which are at the intersection of desirable, feasible and viable venn.

To achieve the abovementioned objective HR has to break the shackles of primeval thinking and adopt the Design Thinking. A flow which is the amalgamation of logical and emotional thinking and the outcomes can be disruptive. Presented paper exemplifies how design thinking was implemented in a manufacturing shopfloor to engage employees and inculcate a behaviour of problem solving which in turn helped in increasing the productivity by reducing the downtime and eliminating the waste.

The project team has followed the systematic schema of empathizing, defining, ideating, prototyping and finally testing. The project was successful to the extent that post successful testing the idea was implemented in all the plants across India.

The paper also talks about the concept of gamification of day to day work and bringing in the objectivity through self-managed teams. The entire transition was possible because the thought process moved from legacy thinking to Human centric thinking.


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