A Qualitative Study On Role Of Information Technology In Indian Banking Sector

Author(s) : Dr. Meenakshi Sharma, Akanksha Choubey
ISSN : 0974 - 9497
Year : November 2021 | Volume : 15 | Issue : 3/4

Abstract:
Banks are central nerve to a nation’s economy catering to all financial requirements of credit in every domain of the society. Information Technology in banking means processing, acquisition, storage and communication of all forms of banking data and information through usage of computer technology, for building an efficient banking system enablingeconomicgrowth. Banks expecting a growth in their performance have made bigger investments in Information technology. But this improvement depends on, differences in the implementation, effectiveness and use of Information Technology. This qualitative research explores the impact of Information Technology on Indian banking sector. Secondary data was gathered through literature review along with primary data collected through semi-structured in-depth interviews of 50 bankers (including managing directors to branch managers) of 10 public and private Indian banks. Qualitative exploratory interviews resulted to facts like, level of knowledge and awareness amongst consumers, effectiveness of data management, security, safety and service quality.


Download File Download File Open File